Conttato  

Email marketing tools for professionals
 
 

Email marketing works!

 

 

Did you know that email marketing produces the best return on investment for organisations like yours. It out performs direct mail, online advertising (such as Google AdWords), trade shows, cold calling and radio advertising by a long shot.

Email icon The Conttato email marketing service offers you:

Email newsletters - send newsletters out to your customers, volunteers, members, and other groups of people

Web site sign ups - get people to sign up to your public newsletters from your web site

Automated responses - send automated replies to people when they sign up to your newsletters or when they click links in your emails

Easy import of your data - import your existing information such as your customer, volunteer or membership database

Surveys and questionnaires - send out surveys to your stakeholders and automatically collect the results

Membership and volunteer support - keep in touch with your members or volunteers, keep them informed, and save on postage and help the environment

Surveys and questionnaires - send out surveys and questionnaires and automatically collect the results. Export the results to Excel ir other applications for further analysis and manipulation.

 


Conttato - supporting social enterprise

Conttato email marketing is designed to support social enterprises, charities, community groups, and small business. Provided by With People Community Interest Company the service supports our work, your work, and our social aims.

With People

With People Community Interest Company
Suite 8
Portland Business Centre
81-85 Portland Street
Edinburgh
EH6 4AY

The Social Enterprise Mark

You can read more about our work on our web site at:

www.withpeople.co.uk

 

Lady thinking

 

 
     

 

 

 

 

     
 

 

What is Conttato?

   

Conttato is an email marketing service. Using the online service you can send out email newsletters, send surveys, collect subscribers from your web site, and much more.

Unlike some other services you don't need any specialist software installed on your computer. As long as your computer has an internet connection and web browser you can use Conttato.

With the Conttato service you have the benefit of not getting stuck with old technology. As we introduce new features into Conttato they become available to you. Such as our introduction of surveys and the ability to send attachments.

You can see the success of your communications and measure the results.

Conttato provides you with statistical reports on who has read your communications, the links they followed, who they forwarded the emails to, and the number of times they read your email content.

You save time and money!

  • You can send email communications and surveys at a fraction of the cost of the traditional postal based mail merge

  • With Conttato you can send your communication to unlimited people. Traditional mail shot costs increase with the number of recipients

  • With Conttato you can attach documents to your communication. Traditional mail shots only fit the size of the envelope

  • With Conttato you can send your communication at the touch of a button. With traditional mail shots you have to pack the envelope and post them

  • With Conttato you know if your email was received and read. With traditional mail shots you don't know if your letter was read

  • With Conttato you reduce costs and help save the environment. With traditional mail shots you use valuable time and resources
 

Your guarantee

Conttato comes with a full money back guarantee. Try the service and see if it works for you. If you like the benefits Conttato brings to your organisation you can continue using it for a small monthly fee. If at any point you are not satisfied with the service we will refund your current month's subscription.

 

 
     
     
 

 

Conttato Features

Conttato includes everything you need to create, send and track professional emails. It is fully featured email marketing software which has been developed by marketing experts and includes the following useful features:


Email Creation Features

Email Templates


Choose from dozens of email templates to get started creating your email.

Upload or Import Content
As well as using the editor, you can upload your existing email campaign from your computer or import it from a web page.

Design Once, Please Many
Our templates have been tested to work in all popular email clients (including Yahoo, Hotmail, Gmail and Outlook), meaning your contacts see your email message exactly as you intend it to be seen.

Easily Upload Images
Upload as many images as you like into your email campaigns.
Easy Editing
Use the editor to make changes to your email campaigns. You can format text, upload and insert images, add links and more.



Popup and Inbox Previews
See exactly how your email will look before you send it. You can view a preview in your web browser or even email it to yourself.

Use Your Existing Template
There's no need to design your email template from scratch. You can upload or copy and paste your existing template (with images) into Conttato in just a few seconds.
Email Personalisation
Personalise your email with two clicks using custom fields such as first name, age or organisation. It works the same as a mail merge in Microsoft Word!



Advanced HTML Editing
Advanced users have full access to customize the HTML of their email campaigns, right from the editor's "source" tab.

RSS Archive of Sent Emails
Conttato automatically creates an RSS archive of emails you send, making it easy for you to display the archive on your web site or anywhere that supports RSS.

Anchor Links
Anchors allow you to insert a link from one section of your email campaign to another, such as from the table of contents to a paragraph further down in the email.


Email Campaign Features

Easy, Automatic Unsubscribes
The "Insert Unsubscribe Link" button makes it easy to add an unsubscribe link to your email campaign, which is required by law in most countries.

Also, all unsubscribe requests are processed for you automatically giving you and your subscribers peace of mind.



Campaign Optimisation Tips
Right from Conttato you can view tips, tricks and advice to make sure your email campaign is optimised before sending. Learn how to improve subject lines, what time works best for sending and more.

Automatic Bounce Handling
Bounced emails (both soft and hard) are processed and removed from your list for you automatically, meaning your list is always clean.

You can also export a list of which email addresses bounced and see both soft and hard bounce details.

Upload & Send Attachments
The software includes full support for uploading and sending attachments along with your emails.

Embed Images As Attachments
When sending a campaign you have the option to embed images as attachments, meaning your email can be viewed (once downloaded) without an internet connection.
Free, Built-In spam checking

Your email is analysed for known spam keywords and the spam report shows you exactly what needs to be changed, ensuring your email is delivered to as many of your subscriber's inboxes (and not junk mail folder) as possible.

Forward to a Friend Link
Encourage subscribers to share your email by including a "forward to a friend" link in your email. You can even see a report on who forwarded your email to a friend and when!



No Duplicate Emails - Ever
You never have to worry about duplicate emails with Conttato. We guarantee you'll never find a duplicate email address in your list.

Send Now or Later
With full support for scheduled sending, you can blast your email out immediately or schedule it to go out at a later more convenient time.

Send to Multiple Lists at Once
Easily send your email campaign to multiple contact lists in one send. Duplicate emails are removed automatically before sending.
Automatic Inbox Preview
For maximum impact and click throughs it's important that your email looks the same in all of the popular email clients, which isn't always easy.

Luckily Conttato's inbox preview tool shows how your email will look in all of the popular email clients (Yahoo, Gmail, Hotmail, Outlook, etc).

If something is found to be out of place, you're shown exactly what to change to ensure maximum inbox compatibility.



HTML, Text or Both (Multi part)
Create beautiful HTML emails, informative text emails or both using the integrated campaign editor. Multi part emails are sent as HTML and text and your subscriber's email client will show whichever version it supports best.

CAPTCHA Form Support
Eliminate automated submissions from your web site signup form by enabling CAPTCHA form support.

Pause & Resume Sending
From the "Scheduled Emails" page you can see a list of emails waiting to send and you can even pause and resume emails that have started sending.


Auto responder Features

Create Multiple Auto responders
Auto responders are emails which get sent to a contact after they've been on your list for a certain time, such as 24 hours or 2 weeks.

Conttato allows you to create multiple, sequential auto responder emails for each of your contact lists.

Filter the Recipient List
You can assign an auto responder to your entire list or only a portion of it, such as those in Edinburgh with under 10 employees or leads from last week's trade show who have ticked the "Send me more information" box on your signup form.

This means you can assign multiple auto responders to one list based on custom filters instead of separating your contacts across multiple lists.

HTML, Text or Both (Multi part)
Create beautiful HTML emails, informative text emails or both using the integrated campaign editor. Multi part auto responders are sent as HTML and text and your subscriber's email client will show whichever version it supports best.
Open/Link/Unsubscribe Reporting
Just like email campaign statistics you can see who opened your auto responder, which links they clicked on and more, including unsubscribe and bounce reports.



Advanced Email Marketing Features

Split Testing
Find out which of your email campaigns performs the best based on open rates and click through rates with split testing.

You can even run a split test on a small portion of your list and send the winning email to the rest of your list automatically after a predefined period of time.

Unlike other email marketing software which limits you to A/B split testing, you can test unlimited variations in a single split test.

Triggers
Put your follow up tasks on autopilot with triggers. Send birthday and anniversary reminder or promotion emails, move contacts between lists when they open your email or click a link and a whole lot more!

With triggers you can:
  • Send recurring emails based on a date such as a birthday
  • Add contacts to new lists based on events (such as opening an email or clicking a specific link)
  • Remove contacts from the list they are on based on an event
  • Add/remove a contact from a list on a date in the future

Automatic Event Logging
Every time a contact in your list receives and opens an email campaign or auto responder, or when they click a link in your email, that action is logged automatically under their contact profile.

You can see a complete history of every email they've received, which links they clicked and when they opened your emails.

Manual Event Logging


Using the built-in event logging system you can quickly and easily log events such as phone calls and meetings next to contacts in your list.

Each user can define their own event types and follow up reminders can be added through the software automatically to your Google Calendar if enabled.
Google Calendar Integration
Conttato has full support for your Google calendar. Easily add follow up reminders to your Google Calendar simply by clicking the "Add to Google Calendar" icon next to any date field when editing a contact's details.



Statistics & Reporting

Email Open Reporting
You've created and sent the perfect email campaign, but how many people opened it and when? Conttato tells you this and more.

From the statistics tab you can see exactly who opened your email and when. View the data as a visually appealing bar chart or as a data table with more detail.

You can view the open rate report for the last 7 days, last 30 days, last year or even a custom date range.

Link Click Tracking
See which links were clicked, by who and when. Your sales team can follow up with leads who've shown interest in your products by clicking a link in your email. Talk about making contact at the right time!

Google Analytics Integration
As you're sending an email campaign you can type in your Google Analytics details and a tracking code will be added to all links in your email, giving you full integration for number of visits, goals and e-commerce conversions for that campaign.

Email Bounce Tracking
Bounces are handled for you automatically and you can view reports showing which email addresses bounced, when and why, with an exact error message from the email provider, such as "Email address doesn't exist".

Unsubscribe Reporting
See unsubscribe statistics for each email campaign you send, either for a specific date or over time.

You can view the details of everyone who unsubscribed and see the unsubscribe rate relative to open and bounce rates.



Forward to a Friend
See how viral your email campaign really is with complete details of who forwarded your email to a friend and when.


Contact Management Features

Full List Management
You'll always be compliant with spam laws and best practices thanks to Conttato's automatic handling of opt-ins, unsubscribe requests and bounced email cleaning.

Add or Import Contacts
Type in contacts details one by one or even import existing contacts from Microsoft Excel, Outlook or a CSV file.

Web site Signup Forms
Easily create customized signup forms with your company's colour scheme to add to your web site.

Unlimited Custom Fields
Create multiple custom fields to store additional information about contacts such as location, interests, last name, phone number and more.

You can then add custom fields into your email campaigns to personalize them, similar to a mail merge in Microsoft Word.

Create Multiple Contact Lists
Create as many contact lists as you need, allowing you to group contacts based on type or lead source, such as "newsletter subscribers" and "sales leads".



Double Opt-In Confirmation
Keep your list clean and follow best practices by requiring new subscribers to click a link in an email (generated and sent automatically) to verify they want to join your list.

Modify Subscription Details
Each contact on your list can modify the details of their subscription, such as email address, first name, preferences and more.

Bulk Remove Contacts
Remove large groups of contacts from your list by typing in their email addresses or uploading a file.

You can remove contacts permanently or mark them as unsubscribed so they won't receive any new emails you send out.
One-Click Unsubscribe Links
Automatic unsubscribe links in your emails give subscribers peace of mind and help you more than comply with CAN-spam laws.

Powerful List Segmentation
Filter contacts across multiple lists based on common attributes such as location or interests and send emails to each segment.



"Do Not Mail" List
The built-in email suppression tool allows you to keep lists a list of contacts who shouldn't (and won't) be sent your emails under any circumstance.

Customisable Contact Views
When viewing your contact list in "grid mode" you can choose which of the contact's details appear in the grid, giving you the details you need quickly.



CAN-Spam Compliance Features

One Click Unsubscribes
The "Insert Unsubscribe Link" button makes it easy to add an unsubscribe link to your email campaign, which is required by law in most countries.

Also, all unsubscribe requests are processed for you automatically giving you and your subscribers peace of mind.

Automatic Bounce Handling
Bounced emails (both soft and hard) are processed and removed from your list for you automatically, meaning your list is always clean.

You can also export a list of which email addresses bounced and see both soft and hard bounce details.
Contact Details in Footer
Conttato allows you to enter your complete company contact details which can be added to the footer of every email you send. This helps subscribers remember who you are and why they joined your list, and reduces the chance of your email being marked as spam.

"Do Not Mail" List
The built-in email suppression tool allows you to keep lists a list of contacts who shouldn't (and won't) be sent your emails under any circumstance.
Double Opt-In Confirmation
Keep your list clean and follow best practices by requiring new subscribers to click a link in an email (generated and sent automatically) to verify they want to join your list.



What next?

Sign up for the free trial and see what Conttato can do for you!

 
 
 


 

 


 

 

 
     
     
 

 

How much does Conttato cost?

   

Our pricing is simple - we have two service levels, Standard and Premium

Conttato Standard

You pay £17 plus VAT per month and have access to unlimited email campaigns and contact lists*.

Conttato Premium

You pay £19 plus VAT per month and have access to unlimited email campaigns and contact lists*. As a premium user you also have access to unlimited surveys, dynamic email content and other advanced features.

Each of the subscriptions includes all new upgrades as they are released.

No set up fees and the opportunity for a try before you buy period before making your mind up!

Template design

For organisations who want to use a custom email template to tie in with their brand and house styling we offer a template design service. We will design your new template and it will be available to you whenever you want to send out an email campaign.

Individual templates start from £75 plus VAT

Short term one off events

Some people want to use Conttato to support specific events such as conferences, training and other gatherings. We can provide Conttato on a short term basis for such events. We can help to provide automated information delivery such as conference brochures and information packs. You simply place the provided code on your web site or we give you a web page to point people to.

A one off event Conttato term starts from £75 plus VAT

Email newsletters

If you would like to send out email newsletters now and again and you don't want to get to grips with email marketing tools we can offer you an innovative solution.

You send us the information for the newsletter in electronic format such as Microsoft Word and we put the newsletter together for you.

We send you a copy, you approve it, and then we send it to your distribution list.

A typical newsletter, prepared in Microsoft Word, and sent out to 100 readers as an email newsletter with a basic template starts from £75 plus VAT

 

Group Discounts:

Where umbrella organisations may wish to offer Conttato to their members we are able to negotiate group discount rates. Please contact us for further information.

Minimum term:

All Conttato subscriptions are charged monthly in advance and require one month's notice for cancellation.

* Subject to a fair use policy

 

 

 



 

 

 
     
     
 

 

Start your Free trial of Conttato

If you're not sure about email marketing we are happy to offer you a free trial period.

Use Conttato, see what it can do, and get started with your email newsletters, surveys, and bulletins.

You can start your trial by giving us a call orsending an email.

We'll set up your account and send you our comprehensive "Getting started guide" which talks you through the steps of getting your first newsletter delivered.

Once your account is set up you can start gathering your contacts, writing your news, and send out your first newsletter or survey.

To help you get started we provide you with a range of templates you can use for your news.

Our tutorials help you to put a newsletter sign up form on your web site, import your contacts from your database or Outlook, and set up your newsletter.

Added value

if you're not sure if Conttato will work for you and you can spare 90 minutes for a tutorial and demonstration you can come to our office and we'll get you started.

There's no software to install on your computer. All you need is a computer connected to the internet and a web browser such as Internet Explorer, Forefox or Safari.

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Support

   

Tutorials

Our Tutorials to help you get started with Conttato are listed below and can be downloaded as Adobe PDF format files.

Tutorial One

Getting started with Conttato

Seminars

We run regular Conttato Seminars in Edinburgh to help clients get the best out of their email marketing. We look at how you can set up campaigns, how to manage your contact lists, and what auto responders can do to help your work.

Conttao offers more than a simple email sending solution for newsletters. With Conttato you can see the results of your email. From finding out if the email was actually read we move on to look at how you can track people's interest and integrate your communication with your web site to gain maximum stakeholder interest.

Training

We provide one to one training and small group training looking at how to maximise your use of email for keeping in touch with stakeholders and gaining more interest in your organisation's work. All you need to do is to contact us and we can discuss your requirements. A half day training can quickly pay for itself in the potential increase in your organisation's e-profile.

 

 

 

 

 
     
     
 

 

Contacting the Conttato Team

   

Conttato is a service from With People Community Interest Company. You can contact us in a variety of ways:

By email: info@withpeople.co.uk

By phone: 0131 5100 204

By post:

With People CIC
Suite 8
Portland Business Centre
81 - 85 Portland Street
Edinburgh
EH6 4AY

www.withpeople.co.uk

 

 

 

 

 

 
     
   
 

 

 

Contacting us

Conttato is a With People Community Interest Company service. You can contact us in a variety of ways:

 
     
  e: info@withpeople.co.uk  
     
  t: 0131 516 4815  
     
  f: 0131 516 5054  
     
  With People Community Interest Company
Suite 8
Portland Business Centre
81 - 85 Portland Street
Edinburgh
EH6 4AY
 
     
     
     

 

 

 

 

 

 

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